For purchases made other than via geneticaskincare.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through geneticaskincare.com.
GENETICA MD will fully refund or replace any goods purchased if they are found to be faulty or damaged.
If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.
If you received your order placed via geneticaskincare.com in one of the above-listed countries or territories and wish to return it to us in accordance with the conditions listed above, please send it to:
Hrvatskog Sokola 75,
Online Order Queries & Changes
GENETICA MD will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email email@example.com and include your order number and concern, so we can assist you as promptly as possible.